Terms and conditions
All prices includes Vat. Shipping charges are not included.
The issue of the final invoice will be possible, if specifically required by the customer on order form.
The customer service will be at your disposal from Monday to Friday from 9.00 to 12.30 a.m. and from 2.00 to 6.00 p.m
fax +390541 732652 for international calls or from mobile
Right of Return
In case the received goods evidence faults, defects, mistakes in sizes etc. , you will be allowed to send it back. You will be refunded as determined by current laws. Italian law (D.Lgs.n° 185/99) grants 10 days from order receipt in order to use the right of return. Obtaining this guarantee is simple, it's enough to follow the following procedure:
- Please send an e.mail to
- or a fax to +39-0541-732652 within 10 days from goods receipt.
In any case we suggest you to contact us as soon as possible by telephone
Products must be sent back integral, inserted in their own confection and complete in all their part and with an accurate packaging.
- Shipment charges for the return of the goods are to customer account.
- Attention, products sent to our warehouse after the terms and missing the requirements well be not refunded.
In order to use right of return you will have to choose among one of the following possibilities:
- Issuing of a credit note that should be spent within a year from its issuing, after this term the credit will be cancelled
- Substitution of the goods
- Refund of money (please indicate a checking or postal account (CIN code, ABI code, CAB code, Account number, Holder; refund concerns the price of the product and shipment fees and will be realized within 30 days from the reception of the given back goods. The only fees on the customer are those relative to send back of the goods)
The goods once reached our warehouse, will come examined in order to estimate eventual damages not cause from the transport.
In all cases of return of merchandise, transport fees are on the Customer.
CONDITIONS OF DELIVERY
Courier used : UPS
The shipping charges will be calculated taking into consideration the cartons final destination and will be indicated on the CART during the filling of the order form.
dressspace.com staff will have the faculty to ship the goods with a different courier in case of logistic necessities.
Timing and terms of Delivery, except unexpected situations and cases of major force
- ITALY : 1 day (with exclusion of Islands and Calabria, in 48 hours)
- COMMUNITY EUROPE AND AMERICA: 1 day
- REST OF THE WORLD: 4/5 working days
dressspace.com takes a working day goods preparation, packaging, and the accomplishment of administrative documentation. To this day you have to add the time taken by the courier for the delivery, timing and ways may change depending on the courier selected. Time of delivery does not include Saturday, Sunday and high days.
Only for Russia.
At the moment, pending a legislative change, shipments will be done through the Postal mail service.
Maximum time for delivery: 15 days
What to on goods receipt
In order to be able to improve our service we ask you to control the conditions of packaging on goods receipt.
In the event the package is damage, please collect it under reserve, stating on delivery bill that the box has been "RECEIVED package under reservation because damaged".
If the package is so seriously damaged to have damaged also the inner content, please reject the goods stating on the bill the note "REFUSED GOODS damaged package".
Please also verify the exact correspondence of the number of boxes.
Any dispute must be immediately communicated to the carrier, otherwise the product will be considered delivered correctly.
The invoice or shipping note, contained in the appropriate pocket outside the package must be conserved as delivery proof.
TERMS OF PAYMENT
dressspace.com accepts the following terms of payment:
For deliveries in Italy
- Visa circuits, Mastercard and American Express
- Bank transfer
For deliveries outside Italy
- Visa circuits, Mastercard and American Express
Your card data will be directly managed from Sella Bank S.P.A. specialized on on-line payments management. Information are checked by a 128 bit (SSL) cryptography system that prevents third parts to use them and are sent directly to the bank.
Payments by bank transfer
Paying by bank transfer the goods will be sent only after verified the credit of the amount on our bank account.
- Bank transfer from Italy
IBAN CODE IT10R0306924232100000003793
|Registered company||M.G. VULPINARI|
|CIN INT code||10|
- Bank transfer from outside Italy
The bank transfer should indicate details of: order number, name and last name of the person placing the order.
As far as the present bank system works, the amount is credited on bank account of the beneficiary not before 3/5 working days from the date of issuing.
Before arranging the payment, please contact the Customer Service by mail or fax, in order to verify the disposal of the goods you are interested in.
If within 8/10 days from the order date, we don’t receive the payment, the order will be considered as cancelled.